Privacy Policy

• Account details — your name, email address and 10-digit mobile number when you create an account.
• Delivery details — the society, tower and flat or address you enter at checkout, and the contact name and phone number for the delivery.
• Order information — the products you order, quantities, prices, delivery slots, delivery schedules and order status history.
• Seller information — if you register as a seller: business name, owner name, phone, email, address and business logo.
• Technical information — basic log data such as error reports needed to keep the service working.

We do not collect payment card details. All orders are cash on delivery, so no card or bank information is entered into or stored by the app.

• To create and manage your account and keep you signed in.
• To process, deliver and support your orders and recurring delivery schedules.
• To send you order updates by email and SMS — order confirmation, seller confirmation, dispatch, delivery, cancellation, and seller-approval notices.
• To show sellers the orders placed with them so they can fulfil and deliver them.
• To keep the service secure, prevent misuse and fix problems.

We do not sell your personal information, and we do not use it for third-party advertising or profiling.

• Sellers — a seller can see the delivery name, phone number, address and items for orders placed with them. Sellers cannot see orders placed with other sellers.
• Service providers — our hosting and database provider, our email delivery provider and our SMS gateway. They process data only to provide these services to us.
• Legal requests — where we are required to share information by law.

Account details are kept while your account is active. Order records are kept for as long as needed to run the marketplace and meet accounting and tax obligations, after which they are deleted or anonymised.

Data is transmitted over encrypted HTTPS connections and stored with our hosting provider. Access to order and account data is restricted by per-user database rules so customers see only their own orders, sellers see only their own, and administrators access data only to operate the marketplace.

• You can view and update your delivery details at checkout at any time.
• You can change, pause or cancel upcoming scheduled deliveries in the app.
• You can request a copy of your data, correction of it, or deletion of your account and associated data by emailing us. We respond within 30 days.
• Order-related SMS and email are transactional and are part of using the service. If you no longer want them, ask us to close your account.

Farm to Kitchen is intended for adults who can place orders and receive deliveries. We do not knowingly collect information from children.

If we change this policy we will update the date at the top of this page and, where the change is significant, notify you in the app or by email.

Questions, data requests or complaints: support@farmtokitchen.shop. You can also reach sellers directly through the “Contact us” option in the app.